Fast, friendly support from real people who use Polaris Bible daily. We're building in public and we want to hear from you.
Quick Resolution
| Need | Best Way | Response |
|---|---|---|
| Billing issue | Account Settings → Billing | Instant |
| Cancel subscription | Account Settings → Billing | Instant |
| AI gave wrong answer | Chat → Flag Button | Review within 24h |
| Feature request | Email support | 48 hours |
| Pastor / ministry demo | hello@polarisbible.com | Same day |
| Everything else | support@polarisbible.com | 24 hours |
How to Reach Us
Account Dashboard handles most things instantly:
Response: 24 hours (M–F)
Include your account email, a screenshot if helpful, and details about what you need.
Common Questions
How do I cancel?
Account Settings → Billing → Cancel. Immediate. No hoops, no dark patterns.
The AI gave a weird answer?
Flag it using the button in chat. This helps us improve our guardrails and fix the issue within 24 hours.
Do you offer church pricing?
Yes! Email us to book a demo. Multi-church and annual discounts available for the Ministry tier.
I found a beta bug?
Email support with the steps to reproduce it. We move fast to fix confirmed bugs.
Can you give me pastoral counsel?
We're tech support, not your pastor. :-) But we can point you to resources and recommend connecting with your local church.
Feature Requests
Got an idea? We want to hear it. Top requested: Android app, audio sermons, Planning Center sync.
Submit a request:
Company